COMMON TROUBLESHOOTING ISSUES

For our clerks and promoters, if  you see these errors, please contact support immediately.

• Error 1005.
• Problem: Unable to set-up the device. 
• The dashboard indicates that the payment is updated, but the customer's device remains locked.
• “Please make a Payment”.
• Issue: "Setting up your device – Please wait".
• Error: Oops! There is an issue while we are trying to activate your device.
• Problem: This device requires an Android system update.
• Problem: The customer reset the device. 
• prompts the customer to verify their account by entering their email and password upon. attempting to open it.
• Problem: Unable to connect to the internet. Check connection or enter code.
• Problem: After installation, if Error 1000 occurs.
• Problem: The customer forgot his/her password.
• Problem: The option to factory reset the device is unavailable.
• Problem: Device tag is not showing.
• Problem: The customer has fully paid, but the app cannot be removed.
• Webpage not available.
• The phone can be monitored.
• DLocal Payment Incident - not reflecting.
• Error: The device on which you installed the app is not the same model that you previously selected.
• No sim Detected.
• Error: “We have a problem loading the information”.
• Error 1000.